ISO 20000:2018 -- Information Technology Service Management

ISO/IEC 20000 is the first global standard for IT service management. It was developed in 2005, then reexamined in 2011 and now in 2018. It is focused around and proposed to supersede the prior BS 15000 that was created by BSI Group.

ISO/IEC 20000, in the same way as its BS 15000 forerunner, was initially created to reflect best practice direction held inside the ITIL (Information Technology Infrastructure Library) structure, in spite of the fact that it just as backings other IT service administration structures and methodologies including Microsoft Operations Framework and segments of ISACA's COBIT schema. The separation between ISO/IEC 20000 and BS 15000 has been tended to by Jenny Dugmore.

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena of IT service providers and it has become a competitive differentiator for delivery of IT services. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC).

The Benefits of ISO 20000 Implementation:

Implementation of ISO 20000 brings with it numerous profits and points of interest. These will of course vary from association to association. Be that as it may, the accompanying rundown is a really great representation of the basic results:

  • Arrangement of data innovation administrations and business procedure.
  • Production of a formal skeleton for current administration change ventures.
  • Gives a benchmark sort examination with best practices.
  • Creates advantage by means of the advancement of reliable and financially savvy administrations.
  • Creates advantage by means of the advancement of reliable and financially savvy administrations.
  • By obliging possession and obligation at all levels, it makes a dynamic ethos and society.
  • Decrease of danger and therefore cost as far as outside administration receipt.
  • Through the making of a standard predictable methodology, supports significant authoritative progressions.
  • Upgraded reputation and observation.
  • Essential movement to genius dynamic instead of re-dynamic methodologies.
  • Enhanced relationship between diverse offices through better definition and more clarity regarding obligation and objectives.
  • Production of a stable skeleton for both asset preparing and administration mechanization.